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Customer Service| Size Chart How to Order Return Policy Shipping Sending a Gift Privacy Policy |
If you have any questions, please contact us:
Telephone: 1.877.526.1353
E-mail: customerservice@chananadesigns.com
How to Place an Order?
Simply follow the steps below:
1. Add an item to your shopping cart by clicking the Add to Cart button on the detailed product info page.
2. After selecting all the items you want, click the View Cart button and proceed to checkout.
3. When you proceed to checkout you will be shown your shopping cart for review. Click on "checkout."
4. Follow the instructions as you proceed through the steps until your order has been confirmed. You'll know this when we say thank you and give you an order number.
5. You will receive two e-mails following the placement of your order. The first will confirm again that your order was received; the second will confirm that your order was shipped.
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How do I know it will fit?
All our garments are sized according to standard body measurements. Please see our SIZE CHART for more details here.
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What payment options do you accept?
We accept credit card payments through 2Checkout.com. International Money Orders or Certified Cheques in Canadian Funds accepted as well.
All customers will be charged the GST and Ontario customers will be charged the PST. All other sales taxes, duty and customs fees are the responsibility of the customer.
Prices are quoted in Canadian dollars. currency converter
The customer is responsible for any additional custom duty and/or
value added tax (VAT) when items are received outside of the Ontario.
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Chanana Designs is committed to protecting your privacy. All information collected by us is kept strictly confidential. We do not sell or distribute any name or personal information, from our customers, to third party businesses or organizations. All Credit Card information is collected, processed and stored by 2Checkout.com, for more information please visit their website.
At times we may use the information collected from you, through correspondence with us, to contact you regarding special promotions and to ensure customer satisfaction.
If you do not wish to be contacted, please notify us via email at Chananadesigns@sympatico.ca. Thank you.
What is the return policy?
NO RETURNS ON CUSTOM MADE CLOTHING OR ITEMS!
All orders with customized embroidery are non-refundable!
We hope that you are 100% satisfied with your order. In the unlikely event that you are not, please notify us within 3 days of receiving your merchandise, no returns or exchanges will be accepted after this time. You may notify us of your request via email (chananadesigns@sympatico.ca) or telephone at 1-877-526-1353.
Upon notification of your return/exchange request we will issue a return authorization number. After receiving your return authorization number you have 7 business days to return all merchandise to us. A 25% restocking charge is applicable if the return merchandise is not received by us within the 7 day return period.
Original shipping costs will not be refunded and the return shipping costs are the purchaser’s responsibility.
All returns and exchanges must be unworn, unaltered and be returned inits original packaging with the tags still attached
How long does it take to receive personalized merchandise?
Our gowns are handmade exclusively for you. So please be patient. Perfection is time consuming! Each gown has an approximate time on it's product page. Rush orders can be difficult, but not impossible. Please contact us and we will try and accommodate all your special needs.
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Order Confirmation
You will receive a confirmation e-mail and order number shortly after you complete your order. You will also receive confirmation e-mail when the order is shipped.
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Sending a Gift
If you want your purchase gift-wrapped please let us know after you checkout. You may also add your gift card message at that time. There is no additional charge for gift-wrapping.
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Shipping Information
We ship your order via Canada Post. Shipping will be calculated by weight at checkout.
*Shipping times above are once the order has left our store.
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